Refunds & Cancellation

Short version: digital goods are non-refundable once delivered. The $5/mo board subscription can be cancelled any time and ends at the close of the billing period you already paid for. Billing errors get fixed — email contest@studioaction.io.

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One-Time Digital Purchases

Everything sold once on this site — characters and character packs, season passes, Founders, and (when the contest is open) contest entries — is a digital good delivered immediately: the character slot, access, entry, or credential becomes yours at the moment of purchase.

One-time digital purchases are non-refundable once delivered, except where a refund is required by applicable consumer protection law or where the billing-errors section below applies. By completing checkout you consent to immediate delivery, which may waive any statutory cooling-off right to the extent the law allows.

Game Outcomes Are Not Refund Events

A character purchase buys participation in the game, not any outcome inside it. Character death is permanent and is a stated rule of the game — no refund, credit, or replacement is owed for a character that dies, loses, or has its story go somewhere you did not want. See Terms §5 — The Game.

Contest Entry Fees

Contest entry fees pay for judged participation in a skill-based contest. Once your entry is submitted into a contest, the fee is non-refundable — including if your entry does not win or is disqualified for breaking the Official Contest Rules. If we cancel a contest before judging, entrants in that contest will be refunded their entry fees for it.

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The Official Board Subscription ($5/mo)

How to Cancel

Cancel anytime, by either method:

• Email: contest@studioaction.io, from the email address used at checkout; or
• Stripe customer portal: the subscription management link in your Stripe receipt emails.

When It Takes Effect

Cancellation takes effect at the end of the current monthly billing period. You keep board access through the month you already paid for, and you are not charged again. We do not prorate or refund partial months unless applicable law requires it. Cancelling never deletes your characters — they just leave the official board.

California and Oregon residents: the auto-renewal disclosures required by California's Automatic Renewal Law and ORS § 646A.295 are in Terms §4.

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Billing Errors

If you were charged in error — a duplicate charge, a charge for something you did not receive, a charge after a completed cancellation, or a charge in the wrong amount — email contest@studioaction.io with the date, amount, and the email you paid with. We will investigate and correct verified billing errors, including refunding the erroneous amount.

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Your Statutory Rights

Nothing in this policy limits any non-waivable right you have under the consumer protection law of your jurisdiction. Where such law requires a refund this policy does not provide, the law wins.

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Contact

All refund and cancellation requests: contest@studioaction.io. We answer within 2 business days.